top of page

Shipping & Returns

Shipping Policy

At Teen MindFuel, we strive to provide a seamless and enjoyable shopping experience for our valued customers. Once your order is placed, please allow 1-2 business days for processing. We partner with reliable shipping carriers to deliver your packages, and the available shipping methods and estimated delivery times will be presented to you during the checkout process. Shipping costs are calculated based on the weight, size, and destination of your order. We offer shipping within the U.S. Once your order is shipped, we will provide you with a tracking number to monitor its progress. 

We are committed to addressing any shipping concerns promptly. If you encounter any issues with your shipment, please contact our customer support team for assistance. Please note that occasional delays may occur due to unforeseen circumstances beyond our control. If you need to make changes to your order or shipping address, please reach out to us as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been shipped. At Teen MindFuel, we are dedicated to ensuring your satisfaction and providing exceptional service throughout your shopping journey.

Return & Exchange Policy

  1. Eligibility for Returns and Exchanges:

    • To be eligible for a return or exchange, please contact us via email at info@teenmindfuel.com within 5 days of receiving your order.

    • We will guide you through the process and provide you with specific instructions based on the product and supplier.

  2. Return and Exchange Process:

    • To initiate a return or exchange, please email us at info@teenmindfuel.com with your order details, reason for return or exchange, and any relevant supporting information.

    • We will respond with further instructions, including the address for returning the item (if applicable) and any required documentation.

    • Please note that return shipping costs and any associated fees or customs charges will be the responsibility of the customer unless the return is due to an error on our part or a defective product.

  3. Refunds and Exchanges:

    • Once we receive the returned item and confirm its eligibility, we will process your refund or exchange as per the supplier's policies and guidelines.

    • Refunds will be issued to the original payment method used during the purchase, while exchanges will be processed based on product availability from the supplier.

    • Please allow for processing time, which may vary depending on the supplier and location.

  4. Damaged or Defective Items:

    • If your item arrives damaged or defective, please email us at info@teenmindfuel.com immediately, providing details and any supporting evidence (e.g., photos).

    • We will work with you to resolve the issue promptly by providing a replacement or issuing a refund as per the supplier's policies.

bottom of page